Help & FAQ

Browse restaurants near you, open a kitchen, add dishes to your cart and check out. You can also open a restaurant directly by scanning its QR code. No app download is required — the whole flow works in your browser.

You can browse freely, but you will need a quick account (just a phone number and name) to place an order so we can keep you updated and let you track delivery.

Each order is placed with a single kitchen so it can be cooked and delivered as one batch. To order from two restaurants, place two separate orders.

You can cancel from your order screen before the restaurant starts preparing it. Once cooking has begun, cancellation may not be possible — see our Refund & Cancellation Policy for details.

You can pay online through our secure payment partners, or choose cash on delivery where the restaurant offers it. The full breakdown — item price, taxes and delivery fee — is always shown at checkout.

Yes. Online payments are handled by our payment partners; we never see or store your full card details, only a transaction reference and status.

Enter a valid coupon code at checkout and the discount is applied to your total before payment. Coupons have their own terms and may have minimum-order or expiry conditions.

Most orders arrive in around 35 minutes, but the exact time depends on the kitchen, distance, traffic and weather. You will see a live ETA that updates as your order progresses.

Yes. Once your order is placed you can follow it from the kitchen to the rider to your door on a live map. You can also open the tracker any time from "Track an order".

Please be reachable on the contact number you provide. If the rider cannot reach you or deliver after reasonable attempts, the order may be marked undelivered — see our Refund & Cancellation Policy for what happens next.

We are expanding city by city. Enter your address at checkout to see whether kitchens currently deliver to you.

Contact support straight away with your order number. For materially incorrect, missing or undelivered orders we will arrange a refund or credit as set out in our Refund & Cancellation Policy.

Approved refunds are returned to your original payment method, typically within 5–7 business days, depending on your bank or payment provider.

Go to your profile to update your name, contact details and saved delivery addresses at any time.

Contact support to request account deletion. We will remove or anonymise your data within a reasonable period, except where we must retain certain records to meet legal obligations. See our Privacy Policy for details.

Only what we need to run the service — your account details, orders, delivery location and usage data. Our Privacy Policy explains exactly what we collect and how we use it.

Start a partner application from "Add your restaurant". Listing is free — there is no monthly fee or setup cost, and we charge a small commission only on orders we successfully deliver. Most kitchens go live within a day.

Sign up from "Become a rider". You choose your own hours, get same-day payouts straight to your bank, and keep 100% of your tips.

Use the restaurant login to reach your dashboard, where you manage your menu, orders and payouts.