Terms of Service

1. About the Platform

Flavrly operates a marketplace that connects customers with independent restaurants and delivery riders. Restaurants prepare the food and are responsible for its quality, packaging and food-safety compliance; riders carry out delivery. We provide the technology that brings the three sides together and facilitates orders and payments.

2. Eligibility & accounts

• You must be at least 18 years old to create an account and place orders.
• You agree to provide accurate information and to keep your account details and password secure.
• You are responsible for all activity that takes place under your account.
• Notify us immediately if you suspect unauthorised use. We may suspend or close accounts that breach these Terms or are used for fraud or abuse.

3. Orders

• When you place an order, you make an offer to purchase. The order is confirmed once the restaurant accepts it.
• Menu items, prices, photos and availability are set by restaurants and may change without notice. Occasional errors may occur; if an item is mispriced or unavailable, the restaurant or we may cancel the affected order and refund you.
• You are responsible for providing a correct delivery address and a reachable contact number, and for being available to receive the order.
• Estimated delivery times are estimates, not guarantees, and depend on traffic, weather and kitchen load.

4. Pricing & payments

• The total shown at checkout includes the item price, applicable taxes, delivery fee and any other charges, less any discount or coupon applied.
• You may pay online through our payment partners or, where offered, by cash on delivery.
• Coupons and promotional credits are subject to their own terms and may be withdrawn or limited at any time.
• You agree to pay all charges incurred under your account. Failure of cash-on- delivery payment may lead to that option being disabled for your account.

5. Cancellations & refunds

You may cancel an order before the restaurant begins preparing it. Once preparation has started, cancellation may not be possible or may incur a charge. Refunds for cancelled, undelivered or materially incorrect orders are handled as set out in our Refund & Cancellation Policy, which forms part of these Terms.

6. Your conduct

You agree not to:

• Use the Platform for any unlawful, fraudulent or abusive purpose.
• Place orders you do not intend to receive or pay for.
• Harass, threaten or mistreat restaurant staff or riders.
• Post false, defamatory or misleading reviews.
• Attempt to interfere with, reverse-engineer or gain unauthorised access to the Platform.

7. Food safety & allergens

Restaurants are responsible for the preparation, quality and safety of the food and for the accuracy of allergen and dietary information. If you have allergies or specific dietary needs, contact the restaurant before ordering. Flavrly does not prepare food and cannot guarantee a kitchen is free of any allergen.

8. Intellectual property

The Platform, including its software, branding and content we create, belongs to Flavrly or its licensors. You may use the Platform only as permitted by these Terms. Restaurant names, logos and menu content belong to the respective restaurants.

9. Liability

The Platform is provided on an “as is” basis. To the extent permitted by law, Flavrly is not liable for indirect or consequential loss, and our total liability for any order is limited to the amount you paid for that order. Nothing in these Terms limits liability that cannot be limited under applicable law, including for death or personal injury caused by negligence.

10. Suspension & termination

We may suspend or terminate your access to the Platform if you breach these Terms, if required by law, or to protect the Platform and its users. You may stop using the Platform and close your account at any time.

11. Changes to these Terms

We may update these Terms from time to time. The current version will always be posted here with its “last updated” date. Your continued use of the Platform after changes take effect means you accept the revised Terms.

12. Governing law & disputes

These Terms are governed by the laws of India. Subject to applicable consumer- protection law, the courts at Andhra Pradesh, India shall have exclusive jurisdiction over any dispute arising out of or in connection with these Terms or your use of the Platform.

13. Contact

Questions about these Terms? Email support@oakandsizzler.in or call +919999999999.